Otterix — Terms of Service
Effective date: 10 June 2026 Last updated: 10 June 2026
These Terms of Service ("Terms") govern your access to and use of the Otterix platform, websites, and related services (the "Service"). In these Terms, "Otterix", "we", "us" and "our" mean Rent Shell Pty Ltd (ABN 14 690 073 691) trading as "Otterix". "You" and "your" mean the person or entity that registers for or uses the Service.
By creating an account, connecting a mailbox, or otherwise using the Service, you agree to these Terms, our Privacy Policy, and our End User License Agreement (EULA). If you do not agree, do not use the Service.
1. Eligibility and authority
1.1 You must be at least 18 years old and able to form a legally binding contract. 1.2 If you use the Service on behalf of a business (for example, a real-estate agency or property-management company), you represent that you are authorised to bind that business to these Terms, and "you" includes that business. 1.3 You must only use the Service in relation to mailboxes, properties, and communications that you are legally entitled to access and act upon — for example, as the property manager or managing agent with the necessary authority from the relevant owner. You are responsible for ensuring you have that authority.
2. The Service
2.1 Otterix is an email-automation assistant for property managers. When you connect your own Gmail or Microsoft Outlook mailbox, Otterix reads property-management–related email and prepares draft replies for your review. 2.2 You remain in control of all communications. Otterix does not send email on its own; every reply is reviewed and sent by you. AI-generated content is a drafting aid and may contain errors — you are responsible for reviewing it before sending. 2.3 We may add, change, or remove features. We may also provide a "Premium" tier with customisation. Features available to you depend on your subscription plan.
3. Accounts and security
3.1 You must provide accurate information and keep your account credentials secure. You are responsible for activity under your account. 3.2 You must notify us promptly of any unauthorised use or security breach you become aware of.
4. Connecting your mailbox (Google / Microsoft)
4.1 To use mailbox features you authorise Otterix to access your Gmail or Outlook account through Google's or Microsoft's official authorisation (OAuth) process. The scope of access and how we handle that data is described in our Privacy Policy. 4.2 Our use and transfer of data received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. Our handling of Microsoft data is described in the Privacy Policy. 4.3 You can revoke Otterix's access at any time via your Google or Microsoft account settings, or by disconnecting inside Otterix. 4.4 Your use of Gmail and Outlook also remains subject to Google's and Microsoft's own terms.
5. Acceptable use
You must not, and must not permit anyone to: (a) use the Service unlawfully or in breach of any third party's rights; (b) use the Service for any mailbox, property, or person you are not legally entitled to act for; (c) attempt to access, reverse engineer, interfere with, or disrupt the Service or its security; (d) upload malware or use the Service to send spam or unlawful communications; (e) resell, sublicense, or provide the Service to third parties except as expressly permitted; or (f) use the Service to build a competing product.
6. Your data and third-party data
6.1 You retain ownership of the content in your mailbox and the records you create. You grant us a limited licence to process that content solely to provide the Service, as described in the Privacy Policy. 6.2 When you process information about owners, tenants, and suppliers through Otterix, you are responsible for making any disclosures and obtaining any consents required from those individuals under applicable privacy law. See the Privacy Policy, section on your responsibilities.
7. Fees, billing and taxes
7.1 Paid plans are billed monthly in advance in Australian dollars (AUD). Current pricing: Basic AUD $100/month and Premium AUD $150/month, each inclusive of GST. 7.2 You authorise us and our payment processor (Stripe) to charge your nominated payment method automatically each billing period until you cancel. 7.3 Prices are inclusive of GST where applicable. We may change pricing on reasonable prior notice; changes take effect at your next billing period. 7.4 Failed payments may result in suspension of the Service. See the Refund Policy for refunds and cancellations.
8. Cancellation and suspension
8.1 You may cancel at any time through the billing portal; cancellation takes effect at the end of the current paid month and you retain access until then. 8.2 We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that risks harm or legal exposure to us or others.
9. Australian Consumer Law
9.1 Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law (ACL) or other law that cannot lawfully be excluded. 9.2 Our services come with guarantees that cannot be excluded under the ACL, including that services will be provided with due care and skill. To the extent permitted by law, where a guarantee can be limited, our liability is limited to re-supplying the services or paying the cost of having them re-supplied.
10. Disclaimers and limitation of liability
10.1 To the maximum extent permitted by law and subject to clause 9, the Service is provided "as is". We do not warrant that AI-generated drafts will be accurate or error-free, and you are responsible for reviewing all content before sending. 10.2 To the maximum extent permitted by law and subject to clause 9, we are not liable for indirect, incidental, special, or consequential loss, or loss of profits, data, or goodwill. Our total aggregate liability arising from or in connection with the Service is limited to the fees you paid us in the 12 months before the event giving rise to the claim.
11. Intellectual property
The Service, including its software, design, and content (excluding your data), is owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, subject to the EULA.
12. Changes to these Terms
We may update these Terms. For material changes we will give reasonable notice by email and/or in-product notice. Continued use after the effective date means you accept the updated Terms.
13. Governing law
These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of that State.
14. Contact
Rent Shell Pty Ltd trading as Otterix, ABN 14 690 073 691, ACN 690 073 691. admin@otterix.net · PO Box 539, Gordon NSW 2072, Australia